Appointments

However you choose to contact us, we may offer you a consultation:

• by phone
• face-to-face at the surgery

Appointments by phone can be more flexible and often mean you get help sooner.

To cancel your appointment:

• phone us on 029 2049 4537, Monday to Friday from 8:30am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse, or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

To request a home visit, it’s helpful to phone the practice between 9:00 a.m. and 10:30 a.m.

If you are housebound and need an appointment. We will call you first to understand your needs.

To support safe, efficient and high‑quality care, our practice may use secure Artificial Intelligence (AI) tools during consultations. These tools help clinicians by assisting with tasks such as summarising medical information and generating clinical notes.

AI does not replace clinical judgement. All decisions about your care are made by qualified healthcare professionals.

Your personal information is handled in line with strict NHS data protection and confidentiality standards. We only use AI systems that meet NHS security requirements, and your data is never used for marketing or shared with unauthorised third parties.

If you have questions or concerns about the use of AI in your care, please speak to a member of the practice team.