New Patient Registration

Any patient who would like to register at the Practice must follow the instructions below.

To register, please collect the necessary documents from reception. Please make sure you have your NHS number when registering. If you do not know this you can contact your old surgery.

It is practice policy to refuse patients who reside outside the practice area and those who have a history of violence towards practice staff or have been previously removed from this list.

Once you have completed all the registration forms, please attend the practice and hand in your registration pack on a Tuesday between 2:00pm & 4:00 pm or Thursday between 2:00pm & 4:00 pm. The practice will then be able to register you as a patient and add your information to your electronic record. 

New patient registrations can take up to 10 working days to process.

Due to current workload pressures, the practice will only process registration forms twice per week.

Forms submitted after 4:00pm on will be processed the following week.

Please note that Roathwell Surgery does not routinely prescribe Benzodiazepams e.g Diazepam, Lorazepam & Temazepam etc. If you are taking this medication when joining the practice you will be asked to see our Pharmacist with a view to reducing and eventually stopping your medication.

As part of our registration process we will ask you for evidence of your identity and your right to access NHS Medical Services.  This could mean asking you to produce an E128, E112, adequate proof of your intention to reside and work within the country for at least 6 months, or any other such legal documentation as is required to ascertain your eligibility.  If such documentation can be provided please bring this with you at the time of registration.

If such documentation cannot be produced and we are in any doubt as to whether we can register you as a NHS patient at our Practice, then we ask you to contact the Cardiff Business Service Centre on 01495 332 000 for further advice.

We will provide treatment under the Emergency or ‘Immediate and Necessary’ category (Immediate and necessary meaning “Illness that cannot wait until you return home”), Although, this does not mean you can then automatically register as you will only be treated as a temporary resident patient for this particular occasion.

Moving Out Of The Area

If a patient moves out of the Practice area it is recommended they register with a more local GP.  Unfortunately, we are unable to provide full services, for example house-calls, to those patients living outside our defined Practice area.  Registering with a more local surgery would provide easier access to the GP and their services.  For further information on local surgeries and services, you can contact the Business Service Centre on 01495 332 000

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services