Welcome to Roathwell Surgery
Until further notice please be aware of the following
All patients seeking GP help must ring reception before attending the surgery.
Requests for a surgery appointment and home visits are likely to be screened via a phone call from a doctor who will decide if a face to face consultation is required, should this be the case the doctor will give you a time to attend surgery.
All routine nurse appointments will be suspended unless deemed necessary
Novel Coronavirus – advice for patients
The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature.
If you live with other people, the entire household should stay at home for 14 days from the day the first person gets symptoms.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at www.nhsdirect.wales.nhs.uk/COVID19
You should only call 111 if the symptom checker advises you to.
Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.
You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.
For up to date advice please visit phw.nhs.wales/coronavirus
covid 19 - the Corona Virus.
If you have symptoms of a Cough, or Fever, or shortness of breath and you have recently returned (or have been in close contact with someone who has recently returned) from either Iran, China, Northern Italy, South Korea, Japan or other S.E Asian countries - Please DO NOT come to the Surgery. Please stay home & phone NHS direct on 0845 4647 to advise them of your symptoms.
PLEASE USE THE FOLLOWING E-MAIL ADDRESS FOR GENERAL ENQUIRIES TO THE SURGERY - THIS IS NOT TO BE USED FOR PRESCRIPTION REQUESTS
FROM MARCH 2020 YOU WILL BE ABLE TO MAKE AN APPOINTMENT AND ORDER YOUR REPEAT PRESCRIPTIONS THROUGH MY HEALTH ON LINE (MHOL). PLEASE ASK AT RECEPTION FOR AN APPLICATION FORM.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
General Data Protection Regulations (GDPR)
this new regulation comes into force on 25th may 2018. As a Practice we have updated our Privacy Notice for Patients. This outlones what information we gather, why we gather it and how we intend to use this information
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Please be aware that the surgery doors open at 08.20am every morning but phones lines open at 08.00am. if you choose to queue outisde you may miss out on a "same day" appointment.
As from Monday 29th July ear syringing will no longer be available at Roathwell Surgery.
Ear syringing is no longer considered to be the first line treament for the clearing of ear wax. Current guidlines are that ear drops should be used to soften the wax which will then enable the natural movement of the wax from the ear.
Registered Carer Practice
This Practice is a Registered Carer Practice. Please contact Teresa O’Brien if you care for a relative or friend and need advice.
NATIONAL DATA COLLECTION
This Practice is involved in a national project to help make the care of patients COPD better. This project is called the NATIONAL COPD AUDIT
We will be collecting information about patients diagnosed with COPD and the care they receive from their GP surgery. NO CONFIDENTIAL INFORMATION WILL BE COLLECTED
This information will be used to help make improvements to the care which COPD patients receive.
Access standards Welsh
Access standards English
(Site updated 18/03/2020)